Managed Infrastructure Support

StackOverdrive works with many clients, which lets us bring you the benefit of experience and monitoring developments across many infrastructures. There are two big categories of work we do in our proactive support:

• Fix accidents waiting to happen, like out-of-date software, or software with a newly found security vulnerability; and
• Do the work to update your infrastructure for your changing needs, whether big-ticket items like commissioning new servers or relatively simple but important tweaks like updating firewall rules.

We´re available as both a second string for dedicated operational teams, and we make a great support team for application development teams without dedicated operational specialists. Among the things we can do for you:

• Updating and patching your infrastructure as new vulnerabilities are found – dealing with so-called “Zero-day vulnerabilities” and making sure you´re on the latest versions for security and bug fixes
• Doing daily (or other frequency) health checks of your infrastructure to make sure that there are no issues building up
• Monitoring new additions to your infrastructure until they have settled down
• Ensuring backups happen
• Upgrade outdated software smoothly
• Setting up new hardware and software
• Routine Auditing of your infrastructure
• Systematic Monitoring
• Updating Firewall Policies to fit with your changing needs
• Management of Pager Duty and similar on-call communication tools
• Updating existing infrastructure-as-code scripts

Unfortunately, things sometimes fail unpredictably. StackOverdrive is available to help when things go down, any time of day or night. We can fill in gaps in your support schedule, take the pressure off your team to provide 24×7×365 support, and be available as escalated support when your team needs a second opinion in a crisis. We work really well with teams who know the specifics of the infrastructure setup while we provide the experience dealing with the failure modes of the infrastructure you use.

We can provide first or second-line handling of issues as they come up and take the following steps to get things back on track:

• Identify that an incident is occurring
• Log the incident with details including date, time, and category
• Prioritize the incident as Low, Medium, or High
• Respond based on our Service Level Agreement with you
• Fix the issue ourselves or escalate to the correct person as needed
• Once an issue is resolved, figure out how to prevent an incident from happening again, either by leading postmortems or conducting our own investigation on your behalf